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Managed IT Support

Managed IT Support for when problems occur and you cannot afford the downtime.

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Infinity Business Systems is one of Leicestershire’s leading IT providers supporting SME customers including Solicitor Firms to Print Companies and Food Manufacturing Businesses.

 

Our Managed IT maintenance agreements will protect your business, if and when IT problems occur we’ve got you covered and will resolve issues rapidly and effectively.

 

Our maintenance agreements are tailored to your requirements and include services and products designed to minimise downtime for your business. As a minimum, our maintenance agreements include…

 

24×7 remote monitoring of critical systems
Unlimited remote and on-site support
Service level backed response and resolution times
Preventative updates and maintenance
Third party vendor management

 

The following solutions can be added to enhance your Managed IT Support service.

 

Managed Anti-Virus
Web Protection and Content Filtering
Email Security & Continuity
Backup & Disaster Recovery

Key Reasons to choose us

24/7 monitoring systems

Infinity Managed includes a 24 hour monitoring system, which monitors your computers, network and servers. If any issues are detected, the system automatically attempts to resolve the problem fast and effectively. Should an issue fail to be resolved via our automation tools the help desk is notified immediately.

Unlimited on-site and remote support

In our Infinity Managed package, we provide both unlimited on-site and remote support! This allows us to work on and stop any issues either from within your premises, or remotely from our own office as soon as any problems arise.

SLA-backed response and resolution times

Our Infinity Managed contracts are backed by a Service Level Agreement to ensure we deliver a fast and efficient service and provide customers with an exceptionally high standard of support.

Vendor Management

Vendor Management makes us your main point of contact for all issues regarding IT, whether it be internet issues or server issues. We work and liaise with customers’ hardware and software suppliers to provide them with support and allow them to work on other things rather than chase up problems.

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Our preventative updates and maintenance services ensures that all your software and hardware drivers are up-to-date to prevent as many issues as possible.

Why Choose Us?

Less downtime
Fewer day to day issues
Round the clock monitoring and maintenance
Unlimited help & support
Reduced costs
Flexible solutions to suit your budget

Get in touch today to discuss your requirements and find out more information about Infinity Business System’s managed IT support services. Call us now on 0116 2225322 or fill in the form and a member of our team will contact you.
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We are Leicester”s leading IT Support provider