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Telephone System Maintenance

Our telephone system maintenance keeps your main communications system running efficiently and covers you in the eventuality of a failure

A telephone system maintenance agreement from Infinity Business Systems lets you focus on the running of your business with the assurance that our engineers are looking after your telephone system.

 

We offer:

 

Maintenance agreements to suit your requirements
Regular proactive maintenance visits to check the components and functionality of your system
Liaison with your line provider to resolve faults
Service Level Agreement backed response times

 

What is covered:

 

Access to our help desk for advice and remote diagnosis
Replacement of equipment and associated labour costs
Fault reporting and follow up with line provider
Engineer visit to site when needed

 

Our team of experienced engineers can work on all major systems either remotely or on site and will be happy to assist whether your have a major fault or small programming changes.

 

Our maintenance agreements cover your system Monday to Friday, 8:00am till 5:30pm (excluding bank holidays). Support requests can be made using our self service customer portal, email or telephone. If you have a major service affecting fault we will respond within four hours and aim to fix within 16 hours, for minor non service affecting faults or programming changes we will respond withing eight hours and aim to fix within 48 hours. Critical faults will always get priority support.

 

Twice yearly maintenance visits will be scheduled with you to check the health of the system, here is what is covered by the maintenance check.

 

Physical hardware checked for defects, signs and wear and tear.
Cabled connections to the telephone system are checked for cable fatigue and damage.
Backup of system programming will be made and stored.
Programming will be checked for any issues and corrections made.
Minor programming changes will be made including changes to the clock and extension names.
Handsets checked for damage and signs of wear and tear including checking cables.

Infinity Business Systems are able to maintain systems from major manufacturers including 3CX, Avaya, Panasonic, NEC and Toshiba. To discuss your requirements or arrange a competitive quote please leave your details and a member of our team will get back to you or call us on 0116 2225322.
Get in touch to discuss your telephone system maintenance requirements

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